Service Updates

Make sure to check back here often, as we'll post service updates here first. Better yet, follow us on twitter to get the latest updates as they happen to your mobile device.

Outage Window Closed

Mt. David Access Point - Solar Power Conversion

Solar upgrade has been completed.

If you are experiencing connectivity issues please contact our support desk at (778) 402-0005.


Posted 2019-07-27 05:14 PM

Outage Window Commenced

Mt. David Access Point - Solar Power Conversion

Per our notice yesterday, we will be adding solar power to our Mt David access point. Short interruptions may occur for clients connected to this access point until this maintenance has been completed.

Any questions or concerns please contact our service desk at (778) 402-0005 or support@southislandnet.com.

Posted 2019-07-27 03:33 PM

Planned Outage 2019-07-27

Mt. Warburton Access Point - Equipment Upgrades

We're anticipating a short period of disconnection between the hours of 10-11pm as we upgrade the firmware on network devices at this site. Any questions or concerns please contact our service desk at (778) 402-0005 or support@southislandnet.com. Thanks for your understanding and apologies for any inconvenience this may cause.

Posted 2019-07-26

Planned Outage 2019-07-27

Mt. David Access Point - Solar Power Conversion

This is to advise you that we will be undertaking a short maintenance window tomorrow, Saturday the 27th of July between 2-3pm to add solar power to our access point on Mt. David. The work is adjacent to our equipment for the most part, so we anticipate only a brief disconnect when we switch from the grid-primary source to the solar-primary source.

Any questions or concerns please contact our service desk at (778) 402-0005 or support@southislandnet.com.

Posted 2019-07-26

SINet Mentioned in Driftwood Article on Solar Power

Our Solar Power plans are making news!

Check out Marc's article in the Driftwood, where we got a mention... 

Posted 2019-07-18

Maintenance Completed

Head End - Solar Power Conversion

Power upgrades have been completed and tested. The maintenance window is now closed. Thanks for your patience and apologies for any inconvenience we may have caused.

As planned, our head-end infrastructure is now solar-primary with what we think is sufficient battery storage to power us into the future. This is a big first step for us as we move toward our goal of being 100% powered by renewal energy.

Any questions or concerns please contact our service desk at (778) 402-0005 or support@southislandnet.com.

Posted 2019-07-09 10:56 PM

Planned Outage Commenced

Head End - Solar Power Conversion

As advised earlier this week, we are about to enter a scheduled maintenance window at our Head End, the purpose of which is to move our primary power source to solar/battery backup.

The outage is scheduled for 2 hours but we expect to be completed earlier than that, and we'll advise when the maintenance is finished. Your internet service will still be available, but we will experience outages throughout the maintenance window as we bring components up and down.

Any questions or concerns please contact our service desk at (778) 402-0005 or support@southislandnet.com.

Posted 2019-07-09 10:56 PM

Service Issue Resolved

Mt. Warburton Peak - Service Restored

Just a quick note to let you know that the service issue has been resolved. If you are still seeing slower than expected speeds, please contact our our service desk at (778) 402-0005 or support@southislandnet.com.

Thanks for your patience and we apologize for any inconvenience.

Posted 2019-07-07 10:36 PM

Service Bulletin

Mt. Warburton Peak - Service Interruption

We're experiencing some connection issues at our Mt Warburton Peak site, which may result in some service interruptions to clients connecting there. We have dispatched a team to the site to investigate and will advise.

We apologize for any inconvenience this may have caused, and will advise once we know more.. Any questions or concerns please contact our service desk at (778) 402-0005 or support@southislandnet.com.

Posted 2019-07-07 10:03 PM

Planned Outage 2019-07-09

Head End - Solar Power Conversion

Thanks so much for being our customer. We hope you are enjoying speedy access to the internet.

This is just a quick note to let you know that we are planning a short network outage on Tuesday, July 9th starting at 10pm.

We are switching our main power at our network head end from grid-primary with battery backup to solar-primary with battery storage and grid failover. This is the first and biggest step to our goal of being 100% green powered. We will maintain grid-connectivity to ensure our network remains highly available for our valued customers.

We apologize for any inconvenience this may cause. Any questions or concerns please contact our service desk at (778) 402-0005 or support@southislandnet.com.

Psoted 2019-07-07 4:34 PM

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